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Hello,
You are receiving this message because your web hosting services are being affected by hardware maintenance due to issues with your shared web hosting server 'moroni'.

Due to issues with the RAID controller, we are replacing the hardware for this server and will be restoring all data from our backup server to the new hardware. Currently, we are working on connecting the backup server, and in the meantime you may be experiencing downtime with your websites or may be unable to access your server. We apologize for the inconvenience, and we'll update this post in the next 30 minutes or as soon as progress is made, whichever is sooner.

A little bit about the restore process: once the backup connection is established, we will reload your web service and will serve your sites again using the data on the backup server. The data will be mounted over the network to allow your hosting services to remain online for the duration of the process.

Please note, if those backups are older than the most current version of your site, you will have to upload/change those files again. It's safe to upload your own backup files during the restore process, as we have engineered the process such that we will not overwrite the files you're adding yourself. Let us know if you're unable to do so, and when / if we're able to recover the old hardware that crashed, we'll be happy to manually transfer your most recent files for you to the new drive.

During the restore process, there may be periods of high load on the server due to the large amount of data being sent to the new server. We will be closely monitoring the server and mitigating that load whenever possible.

Please note, we're only able to monitor the status of the server and that of the web services responsible for your sites and not individual sites and users. Once the 'all clear' is given by us, if you're still having trouble loading your sites or access your server, please let us know the specifics, so we can take a look for you. You may contact us either by replying to this message from your inbox, or by submitting a support ticket in the DreamHost panel (https://panel.dreamhost.com/), under Support/Contact Support.

As per the above, if you need assistance with missing or outdated files and you don't have local backups, or if your sites aren't performing as expected other than being somewhat slow or timing out occasionally due to the high restore load, please contact us with the specifics by either replying to this message from your inbox or by submitting a ticket through the DreamHost panel (https://panel.dreamhost.com/), under Support/Contact Support.

This notice will also appear on that page in your DreamHost Panel and will be updated throughout the process with the latest details we can provide.

This incident is only related to the shared web server 'moroni', and no other servers or services (such as MySQL or email) are affected.

Thank you for your patience!
The Happy DreamHost Server Fixing Team

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