Register - Login
Views: 99335783
 Main - Memberlist - Active users - Calendar - Wiki - IRC Chat - Online users
Ranks - Rules/FAQ - Stats - Latest Posts - Color Chart - Smilies		 04-21-22 12:29:01 PM
Jul - General Chat - Cricket Paygo has shitty service. New poll - New thread - New reply
Next newer thread | Next older thread
Stigandr
1440
Some say they're what landed at Roswell in 1947, and that their right eye sees infrared light. All we know is, they're called The Stigandr.
Level: 77


Posts: 972/1441
EXP: 4015170
For next: 175959

Since: 07-21-07


Since last post: 1.5 years
Last activity: 1.5 years
Posted on 01-04-12 01:05:07 AM Link | Quote
Today at Dollar General, we had a couple come in with a return.

Their phone wouldn't activate properly, you see. They had bought a $10 Cricket Paygo phone, as well as a $35 card to fill it. This was intended as a Christmas gift.

When the woman tried to activate it, she had to read the serial number on the phone to the person on the other end. This number was read back, and they also checked again to confirm. This is important. They were then given a phone number.

Only problem is, someone named Dwight was already assigned that number.

So she called customer service to complain. They told her to return the phone to the store. I don't know what the fuck they expected us to do, but whatever. She brings it in.

Angel, the store manager, decides to call customer service herself. First person to answer said there was nothing he could do, and asked Angel to call back later. That went over about as well as you'd expect, so she eventually got through to the supervisor, who made the following claims. In order.

1. It's the woman's fault, she read the number wrong. Remember my important note above?

2. They can't change the number, nor can they credit her with the $35 in minutes she already bought.

3. Alright, maybe they can change the number on the phone she bought so she can actually use it, but she still can't get the minutes she bought, because they're on some other guy's account.

At this point everyone's sick of their shit. She gives up, tosses the phone in the trash because she doesn't want to do any more business with this company (can you blame her?), and decides to buy a different gift for her son.

Long story short, see title.

Now, to be clear here, I don't expect anyone here to have any advice or suggestions, because the matter's resolved. I just don't want anyone else here to have to put up with this shit.

____________________
I swim through a sea of stars,
without looking back to shore.
Faster than light, bending time.

Forever
Wherever
paulguy

Green Birdo
Level: 93


Posts: 2023/2294
EXP: 8023514
For next: 29296

Since: 09-14-07

From: Buffalo, NY

Since last post: 9.7 years
Last activity: 9.6 years
Posted on 01-04-12 01:28:49 AM Link | Quote
Paulguy's Post configuration
Well, it's Cricket.

You definitely lose on some things for getting it for that cheap. Customer service and good, well-paid employees are the first to go. Also a competent system that would prevent such conflicts. But even more expensive services like Verizon aren't that great for customer service, either (Except FIOS customer service has been exceptional compared to their DSL customer service. They're separate groups as far as I know.).

____________________
dotUser
From the Grave
Level: 91


Posts: 1141/2357
EXP: 7417225
For next: 51687

Since: 10-20-10

Pronouns: she/her
From: a particularly peculiar tiny store's back shelf

Since last post: 22 days
Last activity: 6 days
Posted on 01-04-12 02:35:07 PM Link | Quote
Wanna know why it's called cricket?
'cause that's all you hear when you make a call

____________________
Kazinsal

Level: 53


Posts: 108/674
EXP: 1121844
For next: 35275

Since: 01-19-11

Pronouns: he/him
From: Vancouver, Canada

Since last post: 229 days
Last activity: 188 days
Posted on 01-04-12 03:27:52 PM Link | Quote

This is why a pay-as-you-go service like Koodo Mobile is better than a cheap-arse one like Cricket.

Of course, Koodo doesn't exist in the US as far as I'm aware, but in any case, I'm talking about a pay-as-you-go phone service that doesn't have $10 phones!

____________________
Tears fall from the shameless
Shelter me, guide me to the edge of the water
Selfless are the righteous
Burden me, lead me like a lamb to the slaughter
Xeruss

Level: 6


Posts: 2/4
EXP: 586
For next: 321

Since: 08-02-07

From: Oregon

Since last post: 10.2 years
Last activity: 10.1 years
Posted on 01-05-12 12:29:59 AM Link | Quote
Well, this is a bit upsetting. I was considering flashing an old Chocolate 3 and transferring to Cricket to save money on the monthly bill. For a single person, their deals blow Verizon clean out of the water. Though as paulguy addressed, their prices are probably only that low because of weak customer service like you described. :/
LastNote678
Member
Level: 19


Posts: 58/61
EXP: 31432
For next: 4345

Since: 05-21-10

From: Baton Rouge, LA

Since last post: 10.3 years
Last activity: 10.3 years
Posted on 01-05-12 10:16:55 PM Link | Quote
Originally posted by Stigandr
..she read the number wrong.


I feel bad for people who have to relay this bullshit from management to the customers and so on. I guess you get what you paid for when it's dirt cheap :/

____________________
Dekker
Member
Level: 26


Posts: 73/138
EXP: 100519
For next: 1756

Since: 10-11-11


Since last post: 9.3 years
Last activity: 6.8 years
Posted on 01-13-12 11:32:41 AM Link | Quote


Most prepaid phone companies suck. I used to work at RadioShack, and I'm every familiar with several prepaid phone companies. Transferring minutes on Net10 is a freaking nightmare. I had a customer who was trying to do it for almost two weeks coming into our store and calling Net10 on our phone before he got credited.

And Boost mobile's automated phone menu is designed to convince you to use their website. God forbid you need to do something the website can't.

____________________
... Electric Candles?
Next newer thread | Next older thread
Jul - General Chat - Cricket Paygo has shitty service. New poll - New thread - New reply


Rusted Logic
Acmlmboard - commit 47be4dc [2021-08-23]
©2000-2022 Acmlm, Xkeeper, Kaito Sinclaire, et al.

31 database queries.
Query execution time:  0.087734 seconds
Script execution time:  0.012191 seconds
Total render time:  0.099925 seconds


TidyHTML vomit below
line 1 column 1 - Warning: missing <!DOCTYPE> declaration
line 2 column 301 - Warning: unescaped & or unknown entity "&page"
line 119 column 11 - Warning: <form> isn't allowed in <table> elements
line 118 column 10 - Info: <table> previously mentioned
line 120 column 11 - Warning: missing <tr>
line 120 column 119 - Warning: missing </font> before </td>
line 124 column 16 - Warning: plain text isn't allowed in <tr> elements
line 120 column 11 - Info: <tr> previously mentioned
line 125 column 68 - Warning: missing </nobr> before </td>
line 141 column 68 - Warning: missing </nobr> before <tr>
line 147 column 35 - Warning: missing <tr>
line 147 column 50 - Warning: missing </font> before </td>
line 148 column 37 - Warning: unescaped & or unknown entity "&id"
line 147 column 193 - Warning: missing </font> before </table>
line 149 column 35 - Warning: missing <tr>
line 149 column 50 - Warning: missing </font> before </td>
line 149 column 91 - Warning: missing </font> before </table>
line 156 column 9 - Warning: <div> isn't allowed in <table> elements
line 152 column 17 - Info: <table> previously mentioned
line 158 column 9 - Warning: missing <tr>
line 176 column 13 - Warning: missing <tr>
line 177 column 102 - Warning: unescaped & or unknown entity "&postid"
line 209 column 9 - Warning: <div> isn't allowed in <table> elements
line 152 column 17 - Info: <table> previously mentioned
line 211 column 9 - Warning: missing <tr>
line 229 column 13 - Warning: missing <tr>
line 230 column 102 - Warning: unescaped & or unknown entity "&postid"
line 232 column 74 - Warning: <style> isn't allowed in <td> elements
line 232 column 9 - Info: <td> previously mentioned
line 237 column 9 - Warning: <div> isn't allowed in <table> elements
line 152 column 17 - Info: <table> previously mentioned
line 239 column 9 - Warning: missing <tr>
line 257 column 13 - Warning: missing <tr>
line 258 column 102 - Warning: unescaped & or unknown entity "&postid"
line 260 column 85 - Warning: <link> isn't allowed in <td> elements
line 260 column 9 - Info: <td> previously mentioned
line 260 column 169 - Warning: missing </div>
line 264 column 9 - Warning: <div> isn't allowed in <table> elements
line 152 column 17 - Info: <table> previously mentioned
line 266 column 9 - Warning: missing <tr>
line 284 column 13 - Warning: missing <tr>
line 285 column 102 - Warning: unescaped & or unknown entity "&postid"
line 297 column 9 - Warning: <div> isn't allowed in <table> elements
line 152 column 17 - Info: <table> previously mentioned
line 299 column 9 - Warning: missing <tr>
line 317 column 13 - Warning: missing <tr>
line 318 column 102 - Warning: unescaped & or unknown entity "&postid"
line 323 column 9 - Warning: <div> isn't allowed in <table> elements
line 152 column 17 - Info: <table> previously mentioned
line 325 column 9 - Warning: missing <tr>
line 343 column 13 - Warning: missing <tr>
line 344 column 102 - Warning: unescaped & or unknown entity "&postid"
line 346 column 88 - Warning: adjacent hyphens within comment
line 346 column 102 - Warning: <link> isn't allowed in <td> elements
line 346 column 9 - Info: <td> previously mentioned
line 348 column 580 - Warning: adjacent hyphens within comment
line 351 column 9 - Warning: <div> isn't allowed in <table> elements
line 152 column 17 - Info: <table> previously mentioned
line 353 column 9 - Warning: missing <tr>
line 371 column 13 - Warning: missing <tr>
line 372 column 102 - Warning: unescaped & or unknown entity "&postid"
line 374 column 210 - Warning: missing <tr>
line 376 column 956 - Warning: discarding unexpected </td>
line 379 column 17 - Warning: missing <tr>
line 379 column 17 - Warning: discarding unexpected <table>
line 382 column 35 - Warning: missing <tr>
line 382 column 50 - Warning: missing </font> before </td>
line 382 column 91 - Warning: missing </font> before </table>
line 384 column 35 - Warning: missing <tr>
line 384 column 50 - Warning: missing </font> before </td>
line 385 column 37 - Warning: unescaped & or unknown entity "&id"
line 384 column 193 - Warning: missing </font> before </table>
line 386 column 17 - Warning: discarding unexpected </textarea>
line 386 column 28 - Warning: discarding unexpected </form>
line 386 column 35 - Warning: discarding unexpected </embed>
line 386 column 43 - Warning: discarding unexpected </noembed>
line 386 column 53 - Warning: discarding unexpected </noscript>
line 386 column 64 - Warning: discarding unexpected </noembed>
line 386 column 74 - Warning: discarding unexpected </embed>
line 386 column 82 - Warning: discarding unexpected </table>
line 386 column 90 - Warning: discarding unexpected </table>
line 388 column 9 - Warning: missing </font> before <table>
line 400 column 25 - Warning: discarding unexpected </font>
line 409 column 37 - Warning: discarding unexpected </font>
line 387 column 1 - Warning: missing </center>
line 120 column 63 - Warning: <img> lacks "alt" attribute
line 125 column 19 - Warning: <td> attribute "width" has invalid value "120px"
line 125 column 93 - Warning: <img> lacks "alt" attribute
line 141 column 19 - Warning: <td> attribute "width" has invalid value "120px"
line 141 column 98 - Warning: <img> lacks "alt" attribute
line 148 column 43 - Warning: <img> proprietary attribute value "absmiddle"
line 148 column 140 - Warning: <img> proprietary attribute value "absmiddle"
line 148 column 244 - Warning: <img> proprietary attribute value "absmiddle"
line 160 column 16 - Warning: <img> proprietary attribute value "absmiddle"
line 160 column 16 - Warning: <img> lacks "alt" attribute
line 160 column 59 - Warning: <img> proprietary attribute value "absmiddle"
line 160 column 59 - Warning: <img> lacks "alt" attribute
line 160 column 102 - Warning: <img> proprietary attribute value "absmiddle"
line 160 column 102 - Warning: <img> lacks "alt" attribute
line 160 column 145 - Warning: <img> proprietary attribute value "absmiddle"
line 160 column 145 - Warning: <img> lacks "alt" attribute
line 160 column 188 - Warning: <img> proprietary attribute value "absmiddle"
line 160 column 188 - Warning: <img> lacks "alt" attribute
line 160 column 231 - Warning: <img> proprietary attribute value "absmiddle"
line 160 column 231 - Warning: <img> lacks "alt" attribute
line 160 column 274 - Warning: <img> proprietary attribute value "absmiddle"
line 160 column 274 - Warning: <img> lacks "alt" attribute
line 160 column 317 - Warning: <img> proprietary attribute value "absmiddle"
line 160 column 317 - Warning: <img> lacks "alt" attribute
line 160 column 360 - Warning: <img> proprietary attribute value "absmiddle"
line 160 column 360 - Warning: <img> lacks "alt" attribute
line 161 column 22 - Warning: <img> lacks "alt" attribute
line 161 column 63 - Warning: <img> lacks "alt" attribute
line 161 column 111 - Warning: <img> lacks "alt" attribute
line 161 column 161 - Warning: <img> lacks "alt" attribute
line 162 column 11 - Warning: <img> lacks "alt" attribute
line 172 column 15 - Warning: <img> lacks "alt" attribute
line 213 column 11 - Warning: <img> lacks "alt" attribute
line 214 column 22 - Warning: <img> lacks "alt" attribute
line 214 column 63 - Warning: <img> lacks "alt" attribute
line 214 column 112 - Warning: <img> lacks "alt" attribute
line 214 column 162 - Warning: <img> lacks "alt" attribute
line 215 column 11 - Warning: <img> lacks "alt" attribute
line 225 column 15 - Warning: <img> lacks "alt" attribute
line 242 column 22 - Warning: <img> lacks "alt" attribute
line 242 column 63 - Warning: <img> lacks "alt" attribute
line 242 column 112 - Warning: <img> lacks "alt" attribute
line 242 column 162 - Warning: <img> lacks "alt" attribute
line 243 column 11 - Warning: <img> lacks "alt" attribute
line 253 column 15 - Warning: <img> lacks "alt" attribute
line 261 column 354 - Warning: <img> proprietary attribute value "absmiddle"
line 261 column 354 - Warning: <img> lacks "alt" attribute
line 269 column 22 - Warning: <img> lacks "alt" attribute
line 269 column 63 - Warning: <img> lacks "alt" attribute
line 269 column 112 - Warning: <img> lacks "alt" attribute
line 269 column 162 - Warning: <img> lacks "alt" attribute
line 270 column 11 - Warning: <img> lacks "alt" attribute
line 280 column 15 - Warning: <img> lacks "alt" attribute
line 290 column 798 - Warning: <img> proprietary attribute value "absmiddle"
line 290 column 798 - Warning: <img> lacks "alt" attribute
line 302 column 21 - Warning: <img> lacks "alt" attribute
line 302 column 62 - Warning: <img> lacks "alt" attribute
line 302 column 111 - Warning: <img> lacks "alt" attribute
line 302 column 161 - Warning: <img> lacks "alt" attribute
line 303 column 11 - Warning: <img> lacks "alt" attribute
line 313 column 15 - Warning: <img> lacks "alt" attribute
line 328 column 22 - Warning: <img> lacks "alt" attribute
line 328 column 63 - Warning: <img> lacks "alt" attribute
line 328 column 112 - Warning: <img> lacks "alt" attribute
line 328 column 162 - Warning: <img> lacks "alt" attribute
line 339 column 15 - Warning: <img> lacks "alt" attribute
line 356 column 22 - Warning: <img> lacks "alt" attribute
line 356 column 63 - Warning: <img> lacks "alt" attribute
line 356 column 112 - Warning: <img> lacks "alt" attribute
line 356 column 162 - Warning: <img> lacks "alt" attribute
line 357 column 11 - Warning: <img> lacks "alt" attribute
line 367 column 15 - Warning: <img> lacks "alt" attribute
line 385 column 43 - Warning: <img> proprietary attribute value "absmiddle"
line 385 column 140 - Warning: <img> proprietary attribute value "absmiddle"
line 385 column 244 - Warning: <img> proprietary attribute value "absmiddle"
line 394 column 25 - Warning: <img> lacks "alt" attribute
line 399 column 267 - Warning: <img> lacks "alt" attribute
line 149 column 50 - Warning: trimming empty <font>
line 379 column 17 - Warning: trimming empty <tr>
line 382 column 50 - Warning: trimming empty <font>
line 125 column 68 - Warning: <nobr> is not approved by W3C
line 141 column 68 - Warning: <nobr> is not approved by W3C
line 177 column 27 - Warning: <nobr> is not approved by W3C
line 230 column 27 - Warning: <nobr> is not approved by W3C
line 258 column 27 - Warning: <nobr> is not approved by W3C
line 285 column 27 - Warning: <nobr> is not approved by W3C
line 318 column 27 - Warning: <nobr> is not approved by W3C
line 344 column 27 - Warning: <nobr> is not approved by W3C
line 372 column 27 - Warning: <nobr> is not approved by W3C
line 374 column 74 - Warning: <table> proprietary attribute "height"
line 374 column 74 - Warning: <table> proprietary attribute "background"
Info: Document content looks like HTML5
Info: No system identifier in emitted doctype
Tidy found 164 warnings and 0 errors!


The alt attribute should be used to give a short description
of an image; longer descriptions should be given with the
longdesc attribute which takes a URL linked to the description.
These measures are needed for people using non-graphical browsers.

For further advice on how to make your pages accessible
see http://www.w3.org/WAI/GL.
You are recommended to use CSS to specify the font and
properties such as its size and color. This will reduce
the size of HTML files and make them easier to maintain
compared with using <FONT> elements.

You are recommended to use CSS to control line wrapping.
Use "white-space: nowrap" to inhibit wrapping in place
of inserting <NOBR>...</NOBR> into the markup.

About HTML Tidy: https://github.com/htacg/tidy-html5
Bug reports and comments: https://github.com/htacg/tidy-html5/issues
Official mailing list: https://lists.w3.org/Archives/Public/public-htacg/
Latest HTML specification: http://dev.w3.org/html5/spec-author-view/
Validate your HTML documents: http://validator.w3.org/nu/
Lobby your company to join the W3C: http://www.w3.org/Consortium

Do you speak a language other than English, or a different variant of
English? Consider helping us to localize HTML Tidy. For details please see
https://github.com/htacg/tidy-html5/blob/master/README/LOCALIZE.md