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10-22-18 06:49:17 AM

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Xkeeper

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Posted on 01-12-18 04:18:22 PM Link | Quote
Originally posted by Tarale
EDIT: another theory has emerged, which is that the plumber did it, a few hours earlier. He would have used a grinder when he installed a tap in our back yard. It would have sent sparks flying. They would have smouldered for hours in the heat before… yeah.

Goddamn Mario and his fire flowers.
StapleButter
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Posted on 01-12-18 04:47:21 PM Link | Quote
Originally posted by Tarale
Combined with attitudes about how "millennials" are lazy and entitled, and it just… angries up the blood.

yeah, I guess considering that living decently or living at all should be a right, is 'entitled'

because it's morally better to decide who should and shouldn't be allowed to live


tbh I don't care much about that bullshit tho. what is more upsetting is how deeply normalized that shit is for most people. they just can't see anything different. or when they do, it's the typical "communism doesn't work, USSR failed. see, humans are bad and greedy and lazy and bad".
Tarale
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Posted on 01-12-18 09:31:01 PM (last edited by Tarale at 01-12-18 09:46:58 PM) Link | Quote
I think some of those accusations stem from older generations not realising that the deck is systemically stacked against younger ones. So instead of seeing it a systemic issue, they see it as personal failing?

I dunno, that's what I seem to get from these people who are all "but I worked hard for what I've got!" They seem to take things personally, and then go "well you guys must be lazy!", and "You just want things handed to you!", and they don't see that it's a lot bigger than that.

I am positive my parents worked hard for us to have a roof over their heads, and I know it wasn't easy (especially on one income most of the time, as my father was very sick). But it was still easier than it is for our generation. And some of them just can't accept that.

EDIT: I also cleaned up most of the dry grass in the back yard, while my husband looked after the baby. I am very tired. The green bin is full. There shouldn't be any more fires during the upcoming hot weather.
Thaminga

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Posted on 01-13-18 06:36:05 AM Link | Quote
Combine that with the fact that "hard work" like in the olden days just isn't as likely to get one ahead anymore in the first place thanks to automatization, and... yeah.

Can't expect everyone who can to work for a living when there just isn't enough work for everyone to even work full time, and employers won't start paying people more or hiring more people, because the current system is aimed at profit above all else, at any cost; while completely ignoring the bigger picture of it all.
Xkeeper

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Posted on 01-13-18 05:49:29 PM (last edited by Xkeeper at 01-13-18 05:52:26 PM) Link | Quote
There was a tweet a while ago about how "lazy" is a terrible and loaded term, and "demotivated" is a lot better in almost every case.


As for that, don't forget also that productivity has actually been increasing greatly, at least for the last several years. There is also a lot of fun in monitoring; 10-15 years ago nobody would care if you made a hamburger slightly slower than someone else, but now there's a bunch of monitoring and analytics and ~data driven bullshit~ forcing people to work as fast as they possibly can. And of course, most of these systems are automated, so there's no room for leniency. Doesn't matter if the last 20 items you had to scan and bag were awkwardly packaged or had the barcodes in difficult to scan parts; do it faster, peon.

Technology has largely made the job experience worse.


edit: a is not em
Tarale
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Posted on 01-13-18 07:32:50 PM Link | Quote
Yeah, that also reminds me of NPS, which I loathe. I never worked under an NPS system myself, but I see how it works and it's shit.

So, like, at the end of every interaction, the customer is supposed to rate it out of 10. If they don't rate you a 9 or a 10, you wind up in trouble.

But as a customer, when do you rate everything a 9 or a 10? Like, it has to be absolutely amazing for most people to rate that way. And the vast majority of routine interactions are not amazing.

So then you wind up with staff that are penalised for not being gobsmackingly awesome with every single mundane interaction. Like, someone calls for a password reset, the password is reset cheerfully and quickly, very politely, etc, but it's not AMAZING service, it's just what a customer expects, there's no way to go above and beyond here. So you don't rate the CSO a 9 or a 10…
StapleButter
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Posted on 01-13-18 08:05:46 PM Link | Quote
Reminds me of that general trend I hate, of constantly begging for ratings and opinions and shit.


An example that came after I had a litigation over Paypal:

<Paypal> hey would you mind giving us your opinion about our litigation handling system?
<me> yeah sure
<Paypal> okay how would you rate the system? [0-10]
<me> uuuh, let's say 9 (well, it did the job, not much else to say)
<Paypal> OMG WHY DID YOU NOT GIVE US A 10 WHAT MUST WE DO TO GET A 10 WAAAAAHH
<me> okay go fuck yourself


Or those Android apps that constantly ask for a review. Next one that annoys me will get a review like 1/5 APP IS ACTUALLY GOOD BUT LEAVE ME THE FUCK ALONE.


What a stupid world this is becoming. Like, we can't just live life as it comes anymore, we have to be constantly gathering and analyzing data, collecting and considering reviews, etc...



also re: modernization

Isn't it going to be amazing to be left with fully automated services and unable to contact any human? Some real-life services are starting to become like that.
Xkeeper

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Posted on 01-13-18 08:08:10 PM Link | Quote
That has been a growing trend ever since IVRs became popular.
Tarale
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Posted on 01-13-18 08:21:17 PM Link | Quote
Originally posted by Xkeeper
That has been a growing trend ever since IVRs became popular.

Statistics, yes, but NPS pushes it to the next level of shittiness. Oh, in addition to the standard stats about average call handling time, wait time, abandon rate, after call handling time, etc…

Ahhhh I do hope I don't have to work in a call centre again, but I strongly suspect I will.
Joe
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Posted on 01-14-18 06:17:14 PM Link | Quote
Originally posted by Tarale
NPS

I work at a datacenter for a company whose name you almost certainly know. I'm not on the phones, but my job does involve some customer support, so I have to hear about NPS pretty often. (Including the part where if the customer rates you 8/10 your score goes down.)

According to one of the companies in charge of NPS, the top scorer of 2017 was Costco, with 79. Keep in mind: this is the top score, not an average.


Our goal is 80.


We are not close to our goal.
Xkeeper

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Posted on 01-14-18 09:50:08 PM Link | Quote
good news: i finally fixed the phantom page problem for this and a handful of other pages. no longer will you click the last thread when the number of posts is on a page boundary and see nothing!


there are also about 20 or so threads that no longer exist, so i guess i should probably move all of their posts into a "lost posts" thread or something (or just delete them idk)
Xkeeper

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Posted on 01-14-18 09:54:32 PM Link | Quote
On second thought, most of those threads are terrible/spam, so it might be wise to selectively delete the bad ones and make new 'lost threads' for the ones that went missing.

On a related note, I now remember why "Lost Threads" was a forum. By the time we all discovered it back in the early 00s it was pretty much already overrun with goofy threads
Tarale
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Posted on 01-17-18 02:29:50 AM Link | Quote
Hey, speaking of old/deleted content, is there a way to strip out layouts that rely on now-defunct Photobucket stuff? Some things are difficult to read, and new users increase the likelihood of accidental thread necromancy…
Xkeeper

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Posted on 01-17-18 05:08:21 AM Link | Quote
There's supposed to be a filter for Photobucket images, but it might not be working all the time (it tries to replace them with a simple gray image). I'm not really sure what else I can do other than try to fix it if it isn't working...
Tarale
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Posted on 01-17-18 05:14:56 AM Link | Quote
Ah, I wasn't sure if you could disable the layouts on those posts, but it's probably not easy to do without causing unintended damage.
Xkeeper

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Posted on 01-17-18 05:23:43 AM Link | Quote
I can fairly easily wipe out any instance of Photobucket (worst case, I just rewrite the text to point to some non-existent domain), but that obviously corrupts everything permanently.

Honestly, I just wish there was a way to archive the shit people posted locally, then I wouldn't have to feel bad about it. Why are image hosts always so awful?
Xkeeper

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Posted on 01-17-18 05:29:09 AM Link | Quote
Quoting from IRC because it's almost 2:30 in the morning and I need to sleep:

022510 ~Xkeeper> i am glad that we are seeing more activity
022525 ~Xkeeper> i hope that we can create a slightly better community that is good, without relying on the mire of social media bullshit
022532 ~Xkeeper> and claw back some of our internet presences
022541 ~Xkeeper> it's... really nice to not feel rushed
022550 ~Xkeeper> i can reply to a post later without worrying i'll lose it under a billion tweets
022557 ~Xkeeper> i missed this
Tarale
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Posted on 01-17-18 05:31:00 PM Link | Quote
Gave the forum a shout-out on tarale.net… not sure if it'll lead to any newbies but we'll see.
Xkeeper

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Posted on 01-17-18 11:35:42 PM Link | Quote
The best way to attract people is generally to tell them about this place repeatedly and not shut up about how much less awful it is than the current place. But given that I mostly try advertising it on Twitter to decent folks, reach is limited.
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Posted on 01-19-18 07:52:16 PM Link | Quote
Originally posted by Xkeeper

...
022541 ~Xkeeper> it's... really nice to not feel rushed
022550 ~Xkeeper> i can reply to a post later without worrying i'll lose it under a billion tweets
022557 ~Xkeeper> i missed this



Yeah, I've been gone a few days because I've been busy and I don't feel stressed about it? It's nice
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Rusted Logic

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