Register - Login
Views: 99855259
 Main - Memberlist - Active users - Calendar - Wiki - IRC Chat - Online users
Ranks - Rules/FAQ - Stats - Latest Posts - Color Chart - Smilies 		05-04-22 11:43:37 AM
Jul - Computers and Technology - AVG 8.5 acting strange on home PC New poll - New thread - New reply
Next newer thread | Next older thread
Peardian

  
Magikoopa

16/3/1: KvSG #479 is up!

Level: 157


Posts: 1566/7597
EXP: 48608303
For next: 970930

Since: 08-02-07

From: Isle Delfino

Since last post: 11 days
Last activity: 13 hours
Posted on 04-11-09 05:57:41 AM Link | Quote

Okay, so, when I got the message that AVG was going to drop support of 7.5, I upgraded to the 8.5 version and was happy. However, after I went back to my dorm, my family calls and informs me that AVG is not working. I tell them to do all kinds of stuff, including run other web scans and reinstall it. No luck. Fast-forward to now, a full month later. I've tried tackling the problem myself, and have had just as much luck. I've completely and totally uninstalled it and reinstalled it, after installing Avast and scanning with it (found four trojans, had them deleted), and still the problem persists.

The most I can figure out about the actual problem is this: each and every time avgui.exe is run, whether by taskbar icon or command prompt, it instantly terminates itself, often too fast for the task manager to recognize it.


It's highly frustrating. Please, someone help.

____________________
-Peardian-


"A new beauty has been added to the splendor of the world—the beauty of speed. " -Tommaso Marinetti


emcee
Member
Level: 37


Posts: 142/267
EXP: 320001
For next: 18252

Since: 08-11-07


Since last post: 12.9 years
Last activity: 12.7 years
Posted on 04-11-09 07:00:45 AM Link | Quote
Do you have any other antivirus/antispyware or firewall software installed? If so, try shutting them down completely and try running avgui.exe again.

If that doesn't work, or you don't have any of that software installed, just try shutting down all unnecessary programs and background processes. If it works, restart each program until you find the culprit.

Also, try shutting down the built in windows firewall, and if you are using Windows Vista, try shutting down UAC.

If neither of these work, start regmon and filemon (part of the sysinternal suite, I think there is a link in the diagnostic apps sticky) and set the filter to avgui and try launching avgui.exe again. Seeing what files and registry keys it accessed and/or failed to access before dieing might send you in the right direction.
303darthbobby
Catgirl
I'm the one they warned you about.
Level: 83


Posts: 281/1810
EXP: 5341238
For next: 90983

Since: 03-02-09

From: North Carolina

Since last post: 3.8 years
Last activity: 3.6 years
Posted on 04-11-09 12:34:29 PM Link | Quote
If your using Vista, in addition to disabling UAC, make sure you're running as administrator. Find CMD in the start menu, right click it and choose 'Run as Administrator'. Any command issued in there will be launched with Admin privileges.
Peardian

  
Magikoopa

16/3/1: KvSG #479 is up!

Level: 157


Posts: 1570/7597
EXP: 48608303
For next: 970930

Since: 08-02-07

From: Isle Delfino

Since last post: 11 days
Last activity: 13 hours
Posted on 04-13-09 04:04:40 AM Link | Quote

No, AVG was the only antivirus installed at the time, and this is on Windows XP.

We installed Avast and had it do a scan, and while we found four Trojans, none of them were affecting AVG and it still refuses to run. Also, our Windows firewall is always off.

____________________
-Peardian-


"A new beauty has been added to the splendor of the world—the beauty of speed. " -Tommaso Marinetti


emcee
Member
Level: 37


Posts: 156/267
EXP: 320001
For next: 18252

Since: 08-11-07


Since last post: 12.9 years
Last activity: 12.7 years
Posted on 04-13-09 05:36:01 AM Link | Quote
Did you try any of the other suggestions?
Peardian

  
Magikoopa

16/3/1: KvSG #479 is up!

Level: 157


Posts: 1573/7597
EXP: 48608303
For next: 970930

Since: 08-02-07

From: Isle Delfino

Since last post: 11 days
Last activity: 13 hours
Posted on 04-13-09 12:52:06 PM Link | Quote

I've been quite busy and am back away from home, but I'll try to get my brother to do the regmon/filemon thing. Those exist in Windows XP, correct?

____________________
-Peardian-


"A new beauty has been added to the splendor of the world—the beauty of speed. " -Tommaso Marinetti


Tiden
Disgusting human being, just awful
Level: NaN


Posts: 3617/-6493
EXP: NaN
For next: 0

Since: 07-03-07

Pronouns: they/them

Since last post: 4.1 years
Last activity: 3.6 years
Posted on 04-13-09 03:07:29 PM Link | Quote
Originally posted by Peardian
I've been quite busy and am back away from home, but I'll try to get my brother to do the regmon/filemon thing. Those exist in Windows XP, correct?

Those are actually tools from SysInternals (which was acquired by MS a while back.) Regmon and Filemon.

____________________
Hiryuu

Level: 207


Posts: 8215/14435
EXP: 127636122
For next: 2148032

Since: 07-06-07


Since last post: 11.8 years
Last activity: 11.7 years
Posted on 04-13-09 03:11:34 PM Link | Quote
I'd pull AVG entirely...honestly. You'd be better off with Avast! as your primary regardless. Of course, I'd hope you're not running two virus scanners at once...I can't tell by the information given because it sounds like that was the case. They'll conflict with one another.

Any routers/firewalls to be made mention outside of Windows Firewall? Microsoft's only goes so far when most malicious software's made to go right around it.

____________________
Peardian

  
Magikoopa

16/3/1: KvSG #479 is up!

Level: 157


Posts: 1574/7597
EXP: 48608303
For next: 970930

Since: 08-02-07

From: Isle Delfino

Since last post: 11 days
Last activity: 13 hours
Posted on 04-13-09 07:50:51 PM Link | Quote

I didn't install Avast until I had repeatedly attempted to get AVG to work. I'm pretty sure the two programs potentially conflicting has nothing to do with it.

Our wireless router does have a firewall built into it, but it has been there since we had the older AVG. Still, I'll try it.




Also, I'll have my brother download the filemon/regimon things and test them out.

____________________
-Peardian-


"A new beauty has been added to the splendor of the world—the beauty of speed. " -Tommaso Marinetti


Peardian

  
Magikoopa

16/3/1: KvSG #479 is up!

Level: 157


Posts: 1593/7597
EXP: 48608303
For next: 970930

Since: 08-02-07

From: Isle Delfino

Since last post: 11 days
Last activity: 13 hours
Posted on 04-18-09 05:21:57 AM Link | Quote

Well, I finally got home again for the weekend and tried out the process monitor program thing. Whole lot of NAME NOT FOUND results.

A majority of the RegOpenKey things that failed seem to be in the Windows NT folder in HKLM, whatever that is. Is that important?

____________________
-Peardian-


"A new beauty has been added to the splendor of the world—the beauty of speed. " -Tommaso Marinetti


emcee
Member
Level: 37


Posts: 177/267
EXP: 320001
For next: 18252

Since: 08-11-07


Since last post: 12.9 years
Last activity: 12.7 years
Posted on 04-18-09 05:52:35 AM Link | Quote
It may be, but probably not, those are fairly common, the big red flag is a buffer overflow error.

If you set the the filter to avgui.exe, then try launching the program, you can click on the first item in the list, then use shift and the down arrow to select all the item, and then copy them to the clipboard with ctrl+c, so you can paste them here. You can do this with both filemon and regmon.

But, before doing that, try uninstalling and reinstalling one more time, but this time instead of using the standard uninstall tool, use the AVG remover tool, which can be found here: here. The standard uninstall program may be preserving whatever settings are screwing it up.
Peardian

  
Magikoopa

16/3/1: KvSG #479 is up!

Level: 157


Posts: 1598/7597
EXP: 48608303
For next: 970930

Since: 08-02-07

From: Isle Delfino

Since last post: 11 days
Last activity: 13 hours
Posted on 04-19-09 02:31:42 AM Link | Quote

Ah, yes, I did see several buffer overflows. I'll have to try your suggestions and let you know what happens.

____________________
-Peardian-


"A new beauty has been added to the splendor of the world—the beauty of speed. " -Tommaso Marinetti


Next newer thread | Next older thread
Jul - Computers and Technology - AVG 8.5 acting strange on home PC New poll - New thread - New reply


Rusted Logic

Acmlmboard - commit 47be4dc [2021-08-23]
©2000-2022 Acmlm, Xkeeper, Kaito Sinclaire, et al.

30 database queries, 2 query cache hits.
Query execution time: 0.103232 seconds
Script execution time: 0.021173 seconds
Total render time: 0.124405 seconds