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09-19-17 05:41:03 PM

Jul - General Chat - How terrible is your ISP? New poll - New thread - New reply
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BMF54123

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Posted on 05-04-16 08:47:01 PM Link | Quote




interesting variety there
StapleButter
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Posted on 05-04-16 08:49:54 PM Link | Quote
they might be prioritizing some speedtest sites to give you good results
Drag
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Posted on 05-04-16 08:53:27 PM (last edited by Drag at 05-04-16 08:56:27 PM) Link | Quote
Speedof.me depends on your browser's javascript speed too. Try using this version of it.

It also looks like testmy.net gave you a server in Dallas, where speedtest.net gave you Las Vegas, so that'll give you a difference too.
BMF54123

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Posted on 05-04-16 08:55:38 PM Link | Quote
Yeah, I learned not to rely on speedtest.net alone after it started consistently giving results that were equal to or higher than the speed we were actually paying for.
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Posted on 05-04-16 08:57:29 PM Link | Quote
Shit Telecom seems to do that too.

Interestingly, even with that, sometimes it measures as low as 0.3Mbps down. Says something, really.
Peardian

  
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Posted on 05-04-16 09:39:03 PM Link | Quote

Download: 15.09 Mbps
Upload: 1.28 Mbps
Latency: 19 ms
Jitter: 372 ms
Test Server: Miami 2


Bright House! It's not a bad speed I guess, but I could do without the occasional random nighttime outages.
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Posted on 05-05-16 10:55:21 PM Link | Quote
Originally posted by Peardian

Download: 15.09 Mbps
Upload: 1.28 Mbps
Latency: 19 ms
Jitter: 372 ms
Test Server: Miami 2


Bright House! It's not a bad speed I guess, but I could do without the occasional random nighttime outages.

This

THIIIIIIIIIIIIIIIIIIIIIIIIIIISSSSSSSSSSSS........
StapleButter
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Posted on 05-06-16 07:27:31 AM (last edited by StapleButter at 05-06-16 12:20:05 PM) Link | Quote
testing this new phone internet, seems rather stable


speeds aren't nearly as good as I could get though, probably USB+Bluetooth tethering limiting it (measured 0.3Mbps in each direction, nothing like the 40+Mbps I measured when doing the test on my phone)


this phone operator also uses a proxy, but not as aggressive as that of Bouygues, it doesn't go as far as inlining CSS and JS
brian151
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Posted on 12-23-16 01:25:39 AM Link | Quote
Hope I'm not violating any rules replying to such an old thread, but I have something pretty relevant.

So, for speed, my parent's ISP is usually pretty good
It's usually stable, but sometimes disconnects for unknown reasons... Not sure if the modem is glitchy or if they're doing unannounced technical maintenance...

I don't really like to gloat about this stuff, and I accept that people do NOT have unlimited bandwidth
Supposedly we get 100 MBPS, but the computers here are too old to likely be taking advantage of that...

Now, right when I was getting ready to come back here to check something, their "Acceptable Use Policy" agreement popped-up. Just clicked "accept" as is the universal thing to do with EULAs that no one actually follows by the book (or at all, oftentimes) ... lol

Anyways, noteworthy entries pertain to stuff like hacking and transmitting/downloading copyrighted content, the whole nine yards. Pretty sure sprite-ripping, downloading ripped spites, and mirroring webgames/websites violates most of these. Whatever...
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Posted on 02-11-17 05:54:03 PM Link | Quote
Today's story in a nutshell: ISP's main DNS server got broken meaning I could connect via the ISP's modem but not using the wireless to connect to the modem, my brother also had trouble making his (separate) internet work for the same reason, we decide to call them only to be told that since we use a wireless router not provided by them (only for 15MB+ plans) and that it works without it that they don't need to care about the problem (thanks), I find out my external internet card is dead trying to use it to be clever and stuff and eventually got it solved by switching the main and secondary DNS servers.

It would be nicer if they told me to switch the primary and secondary DNS numbers (or if they did it themselves, it's Dynamic IP, it's supposed to be an automatic process specially with me resetting the modem a few times) or something but I guess "go see a technician" must be a good enough of a solution to them.

You know, this is not the only time I make things work by doing stupid things and I feat it won't be the last. *shudders*
brian151
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Posted on 02-11-17 07:00:04 PM Link | Quote
I must say that's some terrible customer service. Sickens me people who pull shit like that can even stay in business...
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Posted on 02-12-17 07:49:29 AM (last edited by Xenesis at 02-12-17 07:53:12 AM) Link | Quote
My ADSL copper is so messed up that when it gets hot the connection will drop intermittently (about every 10-60 minutes) and reconnect at random (lower) speeds.

Here's one from the middle of the recent heatwave:



Of course, my line maxes out at ~2300 kbps (or about 280ish kb/s) under normal circumstances. Usually sits at about 250 kb/s.

And this problem will not be fixed simply because the lines (owned by Telstra) still work for telephony and a rated speed of 5 kb/s (or 40 kbps). Which means they're legally not required to fix them, no matter what I (or my ISP) tell them. I just felt like complaining again and the problem is getting worse.

Screw Australian internet.
StapleButter
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Posted on 02-12-17 08:54:36 AM Link | Quote
Originally posted by ihadtnowegtum
I must say that's some terrible customer service. Sickens me people who pull shit like that can even stay in business...

it's how they stay in business actually, atleast here in France

their wages are directly related to how many calls they take, regardless of how helpful they are. so generally their goal is to end the call as soon as possible. 'generally' being 99% of the time or more because their wages are still shit.

capitalist hotline at your service!


anyway, I didn't post about the new internet I have since I moved out of the shithole. it's pretty decent, ~100Mbps in theory, fiber, etc. in practice, the download and upload speeds are nice (upload is faster for whatever reason) and it's stable as fuck, rarely ever disconnects.

the ISP is the same that provides my phone plan.
brian151
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Posted on 02-12-17 11:50:38 AM Link | Quote
What I mean, though is, is there was a time they would've been at their mercy of their customers. Now these damn corporations have corrupted the government and brainwashed the consumers so thoroughly, they could probably get away with murdering you if they had a good enough excuse.

In a proper economy, this shit would land them filing for bankruptcy when they lose too many 'valued customers' to keep money flowing into the company. But, we've seen all the highly unethical and/or illegal stuff large companies get away with these days...

Anyways, wages do not matter if there's nothing to draw them from. Screwing your customers over like that is a move that is supposed to make you lose customers, thus lose money, and thus have to close when you don't have enough/any of it. But, large corporations are constantly finding ways to get out of these, especially any "utility"...

And hmm, fiber?
Supposedly my parent's ISP is working on installing that in a few places, but not currently where we live, I don't think...
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Posted on 02-12-17 10:08:07 PM Link | Quote
Originally posted by Peardian

Download: 15.09 Mbps
Upload: 1.28 Mbps
Latency: 19 ms
Jitter: 372 ms
Test Server: Miami 2


Bright House! It's not a bad speed I guess, but I could do without the occasional random nighttime outages.

Wow, same ISP as me. And I have the same issues.
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Posted on 02-19-17 06:44:25 AM Link | Quote
I'm on BT Infinity, get around 47mbps download speed, but only 8mbps upload speed, according to NPerf's speed test. So, it's roughly what they actually promise you. However, the customer support is abysmal, as expected from any ISP, so not much to expect there. Most of the companies that offer internet in the UK just run under BT's lines (except Virgin Media, which uses their own, but where I live cannot get that).
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Posted on 03-30-17 12:08:09 PM Link | Quote
I get around 5Mb/s download with 0.6Mb/s upload, it doesn't really bother me since I have a pretty old vista laptop so wouldn't be able to do things like stream to twitch.
Tarale
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Posted on 05-18-17 09:35:23 PM Link | Quote
Originally posted by Xenesis
My ADSL copper is so messed up that when it gets hot the connection will drop intermittently (about every 10-60 minutes) and reconnect at random (lower) speeds.

Here's one from the middle of the recent heatwave:



Of course, my line maxes out at ~2300 kbps (or about 280ish kb/s) under normal circumstances. Usually sits at about 250 kb/s.

And this problem will not be fixed simply because the lines (owned by Telstra) still work for telephony and a rated speed of 5 kb/s (or 40 kbps). Which means they're legally not required to fix them, no matter what I (or my ISP) tell them. I just felt like complaining again and the problem is getting worse.

Screw Australian internet.

I'm a little surprised that your ISP won't pursue/Telstra Wholesale won't accept either a dropouts or speed fault on this. Perhaps the minimum specification rules have changed (minimum guarantee used to be 1500/256 kbps), but I wouldn't cop that shit.

If you've escalated through your service desk, and through the ISP's internal complaints process, then I would strongly consider speaking to the Telecommunications Industry Ombudsman.

I uhh… I won't tell you about… my internet…
Xenesis
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Posted on 05-19-17 12:05:44 AM (last edited by Xenesis at 05-19-17 12:10:26 AM) Link | Quote
We gave up, cancelled our service and moved to NuSkope direct Wireless. Telstra was acting specifically to screw us over and it really wasn't worth the stress. They were threatening us with huge charges unless we explicitly re-wired our entire residence with new phone lines, did tests and a bunch of other things. I get the feeling our area has been a huge problem infrastructure-wise for ages because the amount of WDSL setups around here from Nuskope or Uniti are enormous.

We now get pretty damn reliable 30/5, for the same price.
Tarale
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Posted on 05-19-17 01:50:30 AM Link | Quote
Ah, nice. Uniti and NuSkope are both really doing well targeting blackspot areas and areas that are slow to get the National Broadband Network. The only problem is when areas are saturated with WDSL setups and they can start to compete with one another for spectrum.

Well, I didn't talk about my ISP and I suppose I will. Today is my last day working for them. I'm not quitting, I'm on maternity leave starting today. It's unclear if I'll return, as I have no idea what my life actually looks side on the other side of this little adventure I've started.

My actual service is pretty good, and we're lucky enough to live within the NBN Fibre footprint, so we have a 100/40 Mbps service. The extra bandwidth is pretty good for uploading things, which is nice, and I've even streamed some stuff to Twitch without any problems. I am very aware this makes me extremely lucky within the Australian broadband market.
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Jul - General Chat - How terrible is your ISP? New poll - New thread - New reply




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